We're a strategic consultancy that uniquely combines product design with people and culture.
At MUSE, we grow people, products, and culture together. Working with Founders to Fortune 500s, we connect leaders and teams to their product culture through a customer-focused strategy.
What you can expect from us:
01.
We align leaders and teams with
a shared product vision.
06.
We apply science-backed methods
to prioritise customer needs.
02.
We design innovative market-disrupting products.
07.
We grow and integrate product
culture into every engagement.
03.
We build leaders who earn trust
through integrity and action.
08.
We supercharge performance with
effective ways of working.
04.
We craft customer experiences
that create loyalty.
09.
We harmonise and focus teams
for peak productivity.
05.
We create cultures that attract
and retain top talent.
10.
We develop soft and technical
skills to grow capability.
At MUSE, we grow people, products, and culture together. Working with Founders to Fortune 500s, we connect leaders and teams to their product culture through a customer-focused strategy.
What you can expect from us:
01.
We align leaders and teams with
a shared product vision.
06.
We apply science-backed methods to prioritise customer needs.
02.
We design innovative market-disrupting products.
07.
We grow and integrate product
culture into every engagement.
03.
We build leaders who earn trust
through integrity and action.
08.
We supercharge performance with effective ways of working.
04.
We craft customer experiences
that create loyalty.
09.
We harmonise and focus teams
for peak productivity.
05.
We create cultures that attract
and retain top talent.
10.
We develop soft and technical
skills to grow capability.
At MUSE, we grow people, products, and culture together. Working with Founders to Fortune 500s, we connect leaders and teams to their product culture through a customer-focused strategy.
At MUSE, we grow people, products, and culture together. Working with Founders to Fortune 500s, we connect leaders and teams to their product culture through a customer-focused strategy.
What you can expect from us:
What you can expect from us:
01.
01.
We align leaders and teams with
a shared product vision.
We align leaders and teams with
a shared product vision.
06.
06.
We apply science-backed methods
to prioritise customer needs.
We apply science-backed methods
to prioritise customer needs.
02.
02.
We design innovative market-disrupting products.
We design innovative market-disrupting products.
07.
07.
We grow and integrate product
culture into every engagement.
We grow and integrate product
culture into every engagement.
03.
03.
We build leaders who earn trust
through integrity and action.
We build leaders who earn trust
through integrity and action.
08.
08.
We supercharge performance with effective ways of working.
We supercharge performance with effective ways of working.
04.
04.
We craft customer experiences
that create loyalty.
We craft customer experiences
that create loyalty.
09.
09.
We harmonise and focus teams
for peak productivity.
We harmonise and focus teams
for peak productivity.
05.
05.
We create cultures that attract
and retain top talent.
We create cultures that attract
and retain top talent.
10.
10.
We develop soft and technical
skills to grow capability.
We develop soft and technical
skills to grow capability.
Our Programs.
Our Programs.
Product Culture Diagnostic
Our tool benchmarks culture maturity, guiding data-driven decisions to set teams and products up for success.
– Identify maturity against best practices
– Map current and desired states
– Develop a strategic roadmap
– Enhance team health and product focus
– Align people, processes, and tools
Leadership Essentials
Ideal for new leaders, this program provides the essential skills for effective people and team management.
– Learn the 5 key skills of leadership
– Make the shift from IC to lead
– Engage in cohort-based learning
– Confidently handle people matters
– Master crucial conversations
Product Leadership
Designed to develop product mindsets, our program enhances skills for creating truly visionary products.
– Embed product-led workflows
– Strengthen customer connections
– Align the product organisation
– Accelerate market delivery with precision
– Design teams for frictionless collaboration
Proof of Concept
We bring your vision to life with rapid research, design, and testing, giving you the confidence to pursue or pivot.
– Deeply understand your customer
– Test and validate key assumptions
– Define and prioritise core use cases
– Experiment across multiple concepts
– Rapid prototyping, testing and feedback
MVP & Pilot
Our MVP strategy is designed to deliver high customer value and engagement, scale efficiently, and minimise dev time.
– Customer journey map and personas
– Prioritise and validate core use cases
– Prioritise and validate core functionality
– Rapid prototyping, testing and feedback
– Define and run customer pilot program
Super Sprints
We develop your team's soft and technical skills while collaboratively tackling a core product initiative.
– Live feedback and critiques
– Enhance soft and technical skills
– Improve design-thinking
– Rapid prototyping, testing and feedback
– Enhance team workflows
Product Culture Diagnostic
Our tool benchmarks culture maturity, guiding data-driven decisions to set teams and products up for success.
– Identify maturity against best practices
– Map current and desired states
– Develop a strategic roadmap
– Enhance team health and product focus
– Align people, processes, and tools
Leadership Essentials
Ideal for new leaders, this program provides the essential skills for effective people and team management.
– Learn the 5 key skills of leadership
– Make the shift from IC to lead
– Engage in cohort-based learning
– Confidently handle people matters
– Master crucial conversations
Product Leadership
Designed to develop product mindsets, our program enhances skills for creating truly visionary products.
– Embed product-led workflows
– Strengthen customer connections
– Align the product organisation
– Accelerate market delivery with precision
– Design teams for frictionless collaboration
Proof of Concept
We bring your vision to life with rapid research, design, and testing, giving you the confidence to pursue or pivot.
– Deeply understand your customer
– Test and validate key assumptions
– Define and prioritise core use cases
– Experiment across multiple concepts
– Rapid prototyping, testing and feedback
MVP & Pilot
Our MVP strategy is designed to deliver high customer value and engagement, scale efficiently, and minimise dev time.
– Customer journey map and personas
– Prioritise and validate core use cases
– Prioritise and validate core functionality
– Rapid prototyping, testing and feedback
– Define and run customer pilot program
Super Sprints
We develop your team's soft and technical skills while collaboratively tackling a core product initiative.
– Live feedback and critiques
– Enhance soft and technical skills
– Improve design-thinking
– Rapid prototyping, testing and feedback
– Enhance team workflows
Our Offerings.
Our Offerings.
Research
– Business & team research
– Customer research
– Product culture assessments
– Capability gap analysis
– Product-market fit
– Competitive analysis
– People & product due diligence
– Business & team research
– Customer research
– Product culture assessments
– Capability gap analysis
– Product-market fit
– Competitive analysis
– People & product due diligence
Strategy
– Strategic vision & roadmaps
– Persona development
– People & product strategy
– Short & long term roadmaps
– Product innovation
– Rapid prototyping
– Experience & customer mapping
– Strategic vision & roadmaps
– Persona development
– People & product strategy
– Short & long term roadmaps
– Product innovation
– Rapid prototyping
– Experience & customer mapping
Design
– Ideation workshops
– Conceptual design
– Product design (UX + UI)
– Product frameworks
– Rapid prototyping
– Usability testing
– Pilot & MVP programs
– Ideation workshops
– Conceptual design
– Product design (UX + UI)
– Product frameworks
– Rapid prototyping
– Usability testing
– Pilot & MVP programs
Research
– Business & team research
– Customer research
– Product culture assessments
– Capability gap analysis
– Product-market fit
– Competitive analysis
– People & product due diligence
Strategy
– Strategic vision & roadmaps
– Persona development
– People & product strategy
– Short & long term roadmaps
– Product innovation
– Rapid prototyping
– Experience & customer mapping
Design
– Ideation workshops
– Conceptual design
– Product design (UX + UI)
– Product frameworks
– Rapid prototyping
– Usability testing
– Pilot & MVP programs
Organisation
Strategic workforce planning
Business and Op model design
Goal & OKR Planning
People experience
Talent acquisition strategy
Learning, development & performance
Design
Ideation workshops
Conceptual design
Product design (UX + UI)
Product frameworks
Rapid prototyping
Usability testing
Pilot & MVP programs
Research
– Business & team research
– Customer research
– Product culture assessments
– Capability gap analysis
– Product-market fit
– Competitive analysis
– People & product due diligence
Strategy
– Strategic vision & roadmaps
– Persona development
– People & product strategy
– Short & long term roadmaps
– Product innovation
– Rapid prototyping
– Experience & customer mapping
Design
– Ideation workshops
– Conceptual design
– Product design (UX + UI)
– Product frameworks
– Rapid prototyping
– Usability testing
– Pilot & MVP programs
Organisation
Strategic workforce planning
Business and Op model design
Goal & OKR Planning
People experience
Talent acquisition strategy
Learning, development & performance
Design
Ideation workshops
Conceptual design
Product design (UX + UI)
Product frameworks
Rapid prototyping
Usability testing
Pilot & MVP programs
Organisation
– Strategic workforce planning
– Business & Op model design
– Goal & OKR Planning
– People experience
– Talent acquisition strategy
– Learning, development & performance
– Strategic workforce planning
– Business & Op model design
– Goal & OKR Planning
– People experience
– Talent acquisition strategy
– Learning, development & performance
Leadership
– Founder & leadership coaching
– Executive team advisory
– Leadership development
– Leadership assessment
– Succession planning
– Founder & leadership coaching
– Executive team advisory
– Leadership development
– Leadership assessment
– Succession planning
Teams
– Team design
– Transition to cross functional squads
– Product & HR training
– Team profiling & development
– Team alignment
– Team coaching
– Team design
– Transition to cross functional squads
– Product & HR training
– Team profiling & development
– Team alignment
– Team coaching
Organisation
– Strategic workforce planning
– Business & Op model design
– Goal & OKR Planning
– People experience
– Talent acquisition strategy
– Learning, development & performance
Leadership
– Founder & leadership coaching
– Executive team advisory
– Leadership development
– Leadership assessment
– Succession planning
Teams
– Team design
– Transition to cross functional squads
– Product & HR training
– Team profiling & development
– Team alignment
– Team coaching
Our Approach.
Our
Approach.
Deeply human centred
Deeply human centred
Human centred design is at the heart of our practice. We empathise with the humans that will use and build your products everyday. We use behavioural science to engage, inspire and energise teams; applying the same care to people decisions as with design decisions.
Human centred design is at the heart of our practice. We empathise with the humans that will use and build your products everyday. We use behavioural science to engage, inspire and energise teams; applying the same care to people decisions as with design decisions.
Customer focused
Customer focused
We begin each project by asking: What experience do you want your customers to have? How do you want your teams to feel? We then co-create and envision these ideals; we apply feedback loops that strengthen relationships, improve retention, and open up new channels for acquisition.
We begin each project by asking: What experience do you want your customers to have? How do you want your teams to feel? We then co-create and envision these ideals; we apply feedback loops that strengthen relationships, improve retention, and open up new channels for acquisition.
A true partner
A true partner
We create living strategies that go beyond typical “closed deliverable” agency models. We work with people who have a big vision and co-commit with them to make it a reality. We respect legacy thinking and structure, but try to collaboratively and sensitively shift these together with our clients when needed.
We create living strategies that go beyond typical “closed deliverable” agency models. We work with people who have a big vision and co-commit with them to make it a reality. We respect legacy thinking and structure, but try to collaboratively and sensitively shift these together with our clients when needed.
Product led
Product led
We put product at the centre of everything we do. We work together to create a shared strategic vision that removes noise and aligns organisational goals with customer and team happiness. We spot product opportunities and match them with real use cases.
We put product at the centre of everything we do. We work together to create a shared strategic vision that removes noise and aligns organisational goals with customer and team happiness. We spot product opportunities and match them with real use cases.
Growth driven
Growth driven
We are growth focussed in a way that is right for you; we focus on the metrics that matter the most. We use data and science to validate the outcomes we achieve so that you can confidently make decisions at critical inflection points.
We are growth focussed in a way that is right for you; we focus on the metrics that matter the most. We use data and science to validate the outcomes we achieve so that you can confidently make decisions at critical inflection points.
Our
Directors.
Our
Directors.
Jay Montoni
Director of Product & Innovation
Jay is a product designer and strategist that has worked across the US and Australia. His work is dedicated to creating connection, empathy and positive change through design. He believes in holistic, micro and macro-level thinking and sees product outcomes as the outcomes of people, their culture and their team’s collective experiences.
Over the last two decades, Jay has built expertise helping clients conceptualise their vision, secure capital, navigate company growth and acquisitions. He has worked in fintech, crypto, healthcare, arts and education. His clients and collaborators include Apple, Qantas, ESPN, MCA and CommBank for whom he led and designed the multi-award winning CommSec Pocket Mobile App from proof of concept through to delivery, resulting in over $1.23 billion in assets under management.
Jay is the recipient of several awards, including I.D. Magazine Design Award and Canstar’s 2020 Innovation Excellence Award. Outside of design, Jay is sculptor and photographer whose work has been exhibited at Shapiro Gallery in Sydney.
Jay Montoni
Director of Product & Innovation
Jay is a product designer and strategist that has worked across the US and Australia. His work is dedicated to creating connection, empathy and positive change through design. He believes in holistic, micro and macro-level thinking and sees product outcomes as the outcomes of people, their culture and their team’s collective experiences.
Over the last two decades, Jay has built expertise helping clients conceptualise their vision, secure capital, navigate company growth and acquisitions. He has worked in fintech, crypto, healthcare, arts and education. His clients and collaborators include Apple, Qantas, ESPN, MCA and CommBank for whom he led and designed the multi-award winning CommSec Pocket Mobile App from proof of concept through to delivery, resulting in over $1.23 billion in assets under management.
Jay is the recipient of several awards, including I.D. Magazine Design Award and Canstar’s 2020 Innovation Excellence Award. Outside of design, Jay is sculptor and photographer whose work has been exhibited at Shapiro Gallery in Sydney.
Dianah Ward
Director of People & Culture
Dianah is a People leader and Business Psychologist. As an industry expert and thought leader, she has led People & Culture functions for some of the most innovative companies across APAC, the US and UK. Dianah believes in building product-led companies with purpose, and empowering leaders to have greater impact in their lives and teams.
Dianah has worked in critical roles for Canva, Eucalyptus and EY for whom she was Global Head of People and Learning. Dianah’s work at Canva built the company’s people development function from scratch, scaling it across the organisation from 300 to 3000 people. During her time at Canva, the company won Best Place to Work multiple years in a row and more recently #1 Best Workplace for Innovators by Fast Company.
Dianah has coached exec teams and implemented strategies to navigate companies through significant hypergrowth and downsizing, enabling them to do more with less, build leadership strength, maintain and evolve their culture, and transition their operating model to remain successful.
Outside of technology, Dianah’s work has created positive change through her experience as a counsellor and psychologist in child protection, mental health and volunteering. When not working with clients, Dianah is an accomplished painter, working in oils, acrylics and watercolour.
Dianah Ward
Director of People & Culture
Dianah is a People leader and Business Psychologist. As an industry expert and thought leader, she has led People & Culture functions for some of the most innovative companies across APAC, the US and UK. Dianah believes in building product-led companies with purpose, and empowering leaders to have greater impact in their lives and teams.
Dianah has worked in critical roles for Canva, Eucalyptus and EY for whom she was Global Head of People and Learning. Dianah’s work at Canva built the company’s people development function from scratch, scaling it across the organisation from 300 to 3000 people. During her time at Canva, the company won Best Place to Work multiple years in a row and more recently #1 Best Workplace for Innovators by Fast Company.
Dianah has coached exec teams and implemented strategies to navigate companies through significant hypergrowth and downsizing, enabling them to do more with less, build leadership strength, maintain and evolve their culture, and transition their operating model to remain successful.
Outside of technology, Dianah’s work has created positive change through her experience as a counsellor and psychologist in child protection, mental health and volunteering. When not working with clients, Dianah is an accomplished painter, working in oils, acrylics and watercolour.
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Copyright ©2024 We Are Muse Pty Ltd.
Our
Directors.
Jay Montoni
Director of Product & Innovation
Jay is a product designer and strategist that has worked across the US and Australia. His work is dedicated to creating connection, empathy and positive change through design. He believes in holistic, micro and macro-level thinking and sees product outcomes as the outcomes of people, their culture and their team’s collective experiences.
Over the last two decades, Jay has built expertise helping clients conceptualise their vision, secure capital, navigate company growth and acquisitions. He has worked in fintech, crypto, healthcare, arts and education. His clients and collaborators include Apple, Qantas, ESPN, MCA and CommBank for whom he led and designed the multi-award winning CommSec Pocket Mobile App from proof of concept through to delivery, resulting in over $1.23 billion in assets under management.
Jay is the recipient of several awards, including I.D. Magazine Design Award and Canstar’s 2020 Innovation Excellence Award. Outside of design, Jay is sculptor and photographer whose work has been exhibited at Shapiro Gallery in Sydney.
Dianah Ward
Director of People & Culture
Dianah is a People leader and Business Psychologist. As an industry expert and thought leader, she has led People & Culture functions for some of the most innovative companies across APAC, the US and UK. Dianah believes in building product-led companies with purpose, and empowering leaders to have greater impact in their lives and teams.
Dianah has worked in critical roles for Canva, Eucalyptus and EY for whom she was Global Head of People and Learning. Dianah’s work at Canva built the company’s people development function from scratch, scaling it across the organisation from 300 to 3000 people. During her time at Canva, the company won Best Place to Work multiple years in a row and more recently #1 Best Workplace for Innovators by Fast Company.
Dianah has coached exec teams and implemented strategies to navigate companies through significant hypergrowth and downsizing, enabling them to do more with less, build leadership strength, maintain and evolve their culture, and transition their operating model to remain successful.
Outside of technology, Dianah’s work has created positive change through her experience as a counsellor and psychologist in child protection, mental health and volunteering. When not working with clients, Dianah is an accomplished painter, working in oils, acrylics and watercolour.
Our
Directors.
Jay Montoni
Director of Product & Innovation
Jay is a product designer and strategist that has worked across the US and Australia. His work is dedicated to creating connection, empathy and positive change through design. He believes in holistic, micro and macro-level thinking and sees product outcomes as the outcomes of people, their culture and their team’s collective experiences.
Over the last two decades, Jay has built expertise helping clients conceptualise their vision, secure capital, navigate company growth and acquisitions. He has worked in fintech, crypto, healthcare, arts and education. His clients and collaborators include Apple, Qantas, ESPN, MCA and CommBank for whom he led and designed the multi-award winning CommSec Pocket Mobile App from proof of concept through to delivery, resulting in over $1.23 billion in assets under management.
Jay is the recipient of several awards, including I.D. Magazine Design Award and Canstar’s 2020 Innovation Excellence Award. Outside of design, Jay is sculptor and photographer whose work has been exhibited at Shapiro Gallery in Sydney.
Dianah Ward
Director of People & Culture
Dianah is a People leader and Business Psychologist. As an industry expert and thought leader, she has led People & Culture functions for some of the most innovative companies across APAC, the US and UK. Dianah believes in building product-led companies with purpose, and empowering leaders to have greater impact in their lives and teams.
Dianah has worked in critical roles for Canva, Eucalyptus and EY for whom she was Global Head of People and Learning. Dianah’s work at Canva built the company’s people development function from scratch, scaling it across the organisation from 300 to 3000 people. During her time at Canva, the company won Best Place to Work multiple years in a row and more recently #1 Best Workplace for Innovators by Fast Company.
Dianah has coached exec teams and implemented strategies to navigate companies through significant hypergrowth and downsizing, enabling them to do more with less, build leadership strength, maintain and evolve their culture, and transition their operating model to remain successful.
Outside of technology, Dianah’s work has created positive change through her experience as a counsellor and psychologist in child protection, mental health and volunteering. When not working with clients, Dianah is an accomplished painter, working in oils, acrylics and watercolour.